Zavvi stink, IMO.
I wrote this at the end of last year:
I'm just reporting my first and only experience with this Zavvi.com and I have to say after the drama they've put me through this week, it will be the last.
First of all, last week I ordered a few games for my family for Xmas as my sister and her husband are getting a PS3 so I thought it would be a nice gift. Anyway, the whole process of buying and paying looks like any other site, so no issues there.
But then at the flick of a light, this whole thing turns into a freaking Three Stoogers routine....
1st Strike:
But about 45 minutes after I made payment, I get an email stating that items in my order are out of stock and need to be otained from distributers before sending. These were items that were all clearly marked as "in stock" when I made payment.
2nd Strike:
I get a phone call from my credit card company later in the day reporting some suspscious activity on it and wanted my authorisation on the transactions before processing them.
At this point my heart sinks because my paypal account was compromised earlier this year and I figured this was the problem again, but no, it's just "some charges from a site Zavvi.com" No worries there I say, those are cool. What he neglected to tell me was that there was six separate charges made......I only ordered three items.
3rd Strike:
So now Im contacting Zavvi about this and for starters it took them from Sunday till Friday morning @ 2:14am to get back to me and their response was "Sorry, it appears as if you've been charged twice for an item in your order. We will fix this soon."
Well no, I was charged twice for every single item in my order and this was now seven days ago. Still not reveresed out of my account.
4th Strike:
I was asking the girlfriend this morning if this one was probably the "funniest "of all. I had a second email in my inbox when I worke up this morning, also from Zavvi.
Quote:
Dear Craig Medaris,
Thanks for your request. Unfortunately it has not been possible to cancel your item(s) as it is being prepared for dispatch.
Your Order: *******
Quantity Title Price
1 Tekken 6 GBP 24.95
Once your order has arrived, if you no longer require it please refer to our returns policy on the website, at:
http://www.zavvi.com/. We will issue you with a refund upon receipt of your returned item.
We are sorry for any inconvenience this may cause.
Should you need any further help, please login to your account and contact our customer services colleagues who will be happy to help.
Kind Regards,
zavvi Team
zavvi
Tel: 0844 264 0702
Like WTF is this? I didn't even try to cancel any part of this order, just complained about he three extra charges thye've made to my CC. Funnily enough this was the mysterious item in my order that wasn't in stock....yet they charged me for it (twice) and are now informing me that I can't back out because it's in stock....which is fine, because I NEVER ASKED FOR IT TO BE CANCELLED Who the hell is running the show over there?
The Wash up:
An order that should of cost me $125 has now cost $250 and as a result pushed my account balance into Debit and also now incurred a lovely $35 fee from the Commonwealth for the pleasure of dealing with Zavvi. The one game I reeeeeally wanted for my sister was Tekken and that isn't going to make it before we leave for Xmas. I have a headache from stewing over this all morningfind out that Im outta Advil and I recieved a -1 from a forum member in the Game Exchange for not paying for something. Well guess what? As a student I don't get paid till next Wednesday and am going to be hell to be around until then...so look out Brooke.
Christmas? Humbug.
