Ouch - Feel your pain... I missed out completely

Have they responded too you when you log into your account and follow the link to contact us?
There is a web form Kinda like filling in a post to fill out.
I have had pretty quick responses to them thru that in the past, last time was a question about my Bioshock 2 preorder. Got back to me same day.
Good luck I hope you got them!