I got a full refund from Paypal today after lodging a complaint with them, I would encourage anyone else who paid by Paypal to do the same.
Did you escalate it after a while, or did you just do a simple lodge ?
It has been a few days since i initially filed a complaint, they have not responded to me.... nor paypal through the paypal system. I want to escalate it soon, so that paypal reaches a decision faster. They should be on my side, as to my knowledge, fishpond have not responded as yet.
I did send them an e-mail yesterday, got a response back a few hours later (about 11:30pm), i asked for a refund.... they sent me the template reply again, this time with a new date of the 28th. They are very ambitious assuming it's going to arrive on the tuesday.
I get the feeling that they are trying to hold off so that they have enough time (ie: 30+ days since the original order) to issue the refund with their own "fishpond credits" rather than a full refund of the money back in my own paypal account.